Currently processing times for tumblers are 6-12 weeks.
 
While most orders ship sooner than the projected ship date, please allow the full processing time for shipping.

If you found me through TikTok, leave your username in the notes to seller section so I can show you some extra love! My TikTok is heroarts4u.
 
*** Once again please understand that the shipping time for each order is 6-12 weeks***

Once an order is placed, it cannot be canceled for any reason unless solely initiated by myself.
 
Custom Orders are placed by clicking the "Contact or Email" link. In your email please provide size/type of cup or thermos, or tray, as much detail about the customization (color, names, images, etc) as needed. I will then send you an invoice via Square. I require a MINIMUM of 50% down or payment in full before work on your item begins. Every Custom order will incur a Custom Order Fee of $10 per custom order. Pricing may go up  depending on the amount of editing the images need, and detail of your request.
 
Please check spelling for any names, no changes can be made to your order once it is placed. Please ensure shipping address and personalizing options are correct before purchasing! By purchasing one of my products you are agreeing that you understand this.

Each item and picture shown in my shop is the original product by myself and will be recreated, but will never be exact. Since these items are handmade, no two products are ever exactly the same.

With handmade items, minor imperfections may occur in the items. I am not a machine and no handmade product is ever free of slight flaws or inconsistencies

Once an item leaves my hands I cannot be held responsible for how long shipping takes or the package not being delivered or being delivered to the wrong address. It is your responsibility to contact USPS to file a claim with the tracking that is provided.

If your item arrives damaged I must be contacted within 24 hours of your package being delivered with a picture of the item and the packaging it arrived in.

Please treat this product with care as it is handmade and can be quite fragile. Hand wash only, not microwave safe, not dishwasher safe, do not leave in hot cars and/or high temps or direct sunlight. DO NOT DROP!

For white cups or cups with large areas of white, please be aware that epoxy naturally yellows over time. I use a UV resistant epoxy that slows the process of yellowing, however this will not stop the yellowing from happening all together. Keep your cups out of direct sunlight as much as possible

****** Please message me with any issues before leaving a review****** 
 
Email: email@heroartsstudio.com
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